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Support Automation
LLM-powered customer resolution system.
The Challenge
Customer support ticket volume was overwhelming the human agents, leading to 48-hour response times.
The Solution
We integrated a custom LLM pipeline using LangChain and Python that ingests historical support data to autonomously resolve tier-1 tickets.
Technology Stack
LangChainPythonReact
Key Outcomes
- Reduced average response time from 48 hours to 2 minutes.
- Successfully resolved 65% of tickets without human intervention.
- Saved the company $2M annually in support costs.